We got the on-prem servers running in ESXi, a Windows Server 2019 with AWS SSM Agent and Cloudwatch log agent installed, it is running fine and event logs are collected properly.

Until these days, suddenly we keep seeing the error net/http tls handshake timeout when connecting to logs.us-east-1.amazonaws.com and ssm.us-east-1.amazonaws.com

Any thoughts?

Thanks a lot!