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Questions - dynamics-crm-365

Calculate Case Resolve Time Based on Business hours

I need a solution to calculate the hour of resolving a case. Its important to be in my local business hours. My mostly cases resolve via workflows. What are the possible ways and solutions? Can I crea...
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Alireza Azadi

dynamics-crm

dynamic-programming

microsoft-dynamics

dynamics-crm-365

Votes: 0

Answers: 1

Latest Answer

We can not access calendarrule entity which describe rules of calendar we have. There is a unsupported way to create a query and call that query on your plugin/workflow.
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Alireza Azadi

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